Terms & Conditions

By registering for or using Staff X, you confirm that you are at least 18 years old, have the authority to enter into this agreement on behalf of your business, and agree to comply with these Terms. If you do not agree, you must not use the Service.

Staff X provides a cloud-based workforce management platform including employee rostering, time and attendance tracking, leave management, payroll reporting, and related features ("Service"). The Service is provided on a subscription basis to registered businesses operating in Australia.

You must provide accurate, complete, and current information when registering your business. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@staffx.au of any unauthorised use of your account.

Staff X offers multiple subscription plans. By selecting a paid plan and providing payment details, you authorise us to charge the applicable subscription fee. All fees are in Australian Dollars (AUD) and include GST where applicable.

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time via your account settings; cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

We reserve the right to change our pricing with 30 days' written notice. Continued use after a price change constitutes acceptance of the new price.

We may offer a free trial period. At the end of the trial, your account will either require a paid subscription or be limited to the free tier features. We reserve the right to modify or terminate free trial offers at any time.

You agree not to use the Service to:

• Violate any applicable Australian or international laws or regulations
• Upload, transmit, or distribute any unlawful, harmful, or fraudulent content
• Attempt to gain unauthorised access to any part of the Service or its related systems
• Use the Service to process data of individuals without their lawful consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or commercially exploit the Service without our prior written consent

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that any personal data you enter into the Service (including employee data) is collected and processed in accordance with the Australian Privacy Act 1988 and applicable state laws.

All content, features, and functionality of the Service — including software, text, graphics, logos, and interfaces — are owned by Surpass Business Solutions Pty Ltd, trading as Staff X, and are protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service solely for your internal business purposes during your subscription period.

As a business using Staff X to manage employee information, you act as the data controller for your employees' personal data. You are responsible for obtaining appropriate consent and informing your employees about how their data is used within the platform. Staff X acts as a data processor on your behalf.

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for any loss resulting from service interruptions outside our reasonable control.

To the maximum extent permitted by Australian law, Surpass Business Solutions Pty Ltd, trading as Staff X, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability for any claim arising under these Terms shall not exceed the total amount paid by you in the three (3) months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Surpass Business Solutions Pty Ltd, trading as Staff X, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

We reserve the right to suspend or terminate your account at any time for breach of these Terms, non-payment of fees, or any conduct we reasonably deem harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination, after which it may be permanently deleted.

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

For questions about these Terms, please contact us:

Surpass Business Solutions Pty Ltd — Trading as Staff X
12 Kerry Road, Archerfield, QLD, Australia
Email: legal@staffx.au
Phone: 1300 228 876